Frequently AskedQuestions

We provide static security guards, mobile patrols, alarm response, event security, CCTV monitoring, access control and construction site security. We can recommend an individual service or a combination based on your site and requirements.

We provide security services across Auckland, including Mt Roskill, Hillsborough, Three Kings, Sandringham, Onehunga, Mount Albert, Epsom, New Lynn and Central Auckland. Contact our team to confirm coverage for your specific location.

Yes. We offer security coverage and alarm response around the clock. Your service hours, monitoring arrangements and response procedures are agreed when we set up your security plan.

Our security personnel are trained for their duties and meet applicable New Zealand security licensing requirements. We also brief our team on your site, access procedures and reporting requirements before deployment.

The right option depends on your property, operating hours, risks and budget. Static guards provide an ongoing presence during booked hours, while mobile patrols provide periodic checks. CCTV monitoring, access control and alarm response can add further protection. We can assess your requirements and explain the options.

Static guards remain at your property during agreed hours to monitor activity, manage access and respond to incidents. Mobile patrol officers visit at scheduled or varied intervals to check for security issues. Patrols do not provide a continuous on-site presence between visits.

Checks can include doors, gates, accessible perimeter areas and signs of damage or unauthorised activity. Lock-up checks and other tasks can be included where agreed. The areas checked and frequency of visits are set out in your security plan.

Where an alarm response service is in place, an alert is passed to our response team according to the agreed procedure. Officers attend, assess the situation, check accessible areas and take appropriate action. This may include contacting your nominated person or emergency services and providing an incident report.

We aim to respond promptly. Attendance depends on your location, traffic, the nature of the incident and available personnel. Contact our dispatch team on 0800 222 107 to discuss an urgent requirement. Any specific response commitments must be confirmed in your service agreement.

We can assess your current equipment and monitoring arrangements to see whether they are compatible with the proposed service. We will explain any changes, connections or upgrades required before work is agreed.

Yes. We offer security for one-off events, temporary site protection and ongoing requirements. Availability and the arrangements needed will depend on the service, location and notice provided.

Event security can include entry checks, crowd management, restricted-area access, monitoring and incident response. We plan coverage around your venue, attendance, event activities and identified risks.

Staffing depends on the number of attendees, venue layout, entry points, event duration and risk factors. Share your event details with us so we can recommend an appropriate staffing plan.

Yes. We can arrange guards, patrols, access checks and coordination with alarms or CCTV to suit your project. Coverage can be reviewed as the site layout, equipment and stage of construction change.

Recorded CCTV stores footage for later review. A monitoring service adds operator review and agreed escalation when relevant activity or alerts are identified. Monitoring hours, camera coverage and response actions depend on your selected system and service plan.

Some systems allow authorised users to update permissions or manage entry remotely. Available features depend on the equipment, connectivity and setup. We can assess whether remote management is suitable for your property.

Footage, access logs and incident information should be restricted to authorised people and used for the relevant security purpose. Retention and disclosure arrangements depend on the service and applicable privacy requirements. Read our Privacy Policy or contact us about a specific request.

Pricing depends on the service, location, coverage hours, staffing, patrol frequency and site risks. Website prices are indicative starting points. Request a written quote for the scope of work, applicable GST and any agreed additional charges.

Use our contact form, email we@tenseven.co.nz or call 0800 222 107. Tell us your location, required service, preferred dates and coverage hours. We will discuss your requirements and arrange an assessment where needed.

Contact us as early as possible so there is time to assess the site, organise personnel and agree instructions. For urgent needs, call our team. We will confirm availability and the earliest practical start time.

We usually need the site address, service dates and hours, emergency contacts, known hazards and authorised access arrangements. We will confirm any service-specific information required. Avoid sending alarm codes or other sensitive access details through the general website enquiry form.

If someone is in immediate danger or you need urgent Police, Fire or Ambulance assistance, call 111. For an existing Ten Seven service or a security dispatch enquiry, call 0800 222 107. Website enquiries should not be used for urgent emergency assistance.